Ability to observe and direct actions of subordinates.

Ability to communicate effectively with customers and all levels of employees.Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.Greeter of all bus line run and charter groups. Responsible for explaining the benefits and issuance of the WOW Rewards card.Provides information on all aspects of Westgate Las Vegas’s services and facilities.Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.Deliver great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet.

Works closely with Executive Hosts, VIP Casino Services, and WOW Rewards team to ensure superior guest satisfaction.

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Role and Responsibilities: (Includes but is not limited to the following)

Westgate casino career